FAQ

Q&A

When will the SAPPHIRE RX 570 16GB HDMI Blockchain Graphics Card be available to purchase?

The SAPPHIRE RX 570 16GB HDMI Blockchain Graphics card is available to purchase now at: https://gpuminer.sapphiretech.com.

Q&A

When will the RX 570 16GB HDMI Blockchain Graphics Card be ready to ship?

We have commenced shipping.

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Is the cost of shipping included in the price of the SAPPHIRE RX 570 16GB Blockchain Graphics card?

Shipping costs are not included in the quoted price of the card. SAPPHIRE will calculate the shipping cost based on the quantity ordered and delivery address provided when the order was submitted. We will advise the final cost before payment.

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Is SAPPHIRE’s website the only place I can buy the card?

Yes. At this time the card can only be purchased from https://gpuminer.sapphiretech.com.

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What is the package content of the product?

The product is packed in plain packaging without drivers or accessories. Users can download the drivers and software of their choice from the web. Performance will vary based on third party software. We will provide a recommended third party software at a later date when it becomes available.

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Is SAPPHIRE hardware forward compatible with mining software?

SAPPHIRE provides mining compatible Hardware based on current open source mining software but does not guarantee compatibility for future mining software.

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Does the RX 570 16GB HDMI Blockchain Graphics Card come with best custom timing time straps?

The tuning of RX 570 16GB HDMI Blockchain Graphics Card is favored towards a balance of stability, performance and efficiency.

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Can the RX 570 16GB HDMI Blockchain Graphics be used for non Blockchain applications like Gaming or Content Creation?

RX 570 16GB HDMI Blockchain is designed to be used for Blockchain applications, particularly Grin coin.

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I would like to install the RX 570 16GB HDMI Blockchain Graphics Card in a Windows based System?

If the customers wants to use this product for the purpose of mining Grin coin, then SAPPHIRE recommends the customer follows the recommended configuration in Ubuntu 18.04. There is a 3rd party mining program which can be used to mine Grin coin in Windows, but the performance may not be as optimal as the performance with the recommended configuration.

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When will the RX 570 16GB HDMI Blockchain Graphics Card be available to purchase with the SAPPHIRE INCA CS and MGI series Blockchain systems?

Watch this space. We are working on it!

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What is the recommended system configuration and operating system for Grin Coin Mining?

If the customer has a motherboard and CPU that natively support PCI Express 3.0 with Atomics, we suggest that they run the mining program on AMD ROCM in Ubuntu. Visit https://github.com/RadeonOpenCompute/ROCm#supported-cpus for a list of the CPUs’ supported by AMD ROCM. Please note it is a requirement of ROCM that the connected PCI Express slot has to root from the CPU. If the customer has a motherboard and CPU that support PCI Express 2.0, we suggest that the customer runs the mining program on OpenCL in Ubuntu.

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Why should I buy the SAPPHIRE RX 570 16GB Blockchain card? What is the benefit of mining in Grin?

The SAPPHIRE RX 570’s 16GB provides highest accuracy with up to 0.9999 Fidelity to solve Grin block rewards and therefore a 40% better effective performance for mining Cuckatoo 31+. Cuckatoo 31+ requires 14GB memory and cards with 11GB or less make compromises to fit into a smaller memory footprint.

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What is the Power draw on the RX 570 16GB HDMI Blockchain Graphics Card?

The typical board power in mining Cuckatoo 31+ is 175W on our test platform with Core i5 8400 CPU platform supporting PCIE 3.0 Atomics.

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What is the expected Graphs Per Second performance of the SAPPHIRE RX 570 16GB Blockchain Graphics Card when mining on Cuckatoo 31+ and Cuckaroo 29?

When using a 3rd party proprietary software we are seeing performance results of about 0.45 GPS in Cuckatoo 31+ and about 2 GPS in Cuckaroo 29+. Test system configuration: Intel Core i5 8400 CPU supporting PCIE 3.0 with Atomics. Performance will differ based on mining difficulty, internet connection latency and other external factors.

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What is the name of the 3rd party proprietary software that SAPPHIRE is using to achieve 0.42 GPS in Cuckatoo 31+ and when will it be available?

The software will be available soon. Please check https://gpuminer.sapphiretech.com for the latest news and updates.

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What is the Warranty period of the RX 570 16GB HDMI Blockchain Graphics Card?

SAPPHIRE offers a limited warranty of 6 month on the RX 570 16GB HDMI Blockchain Graphics Card.

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How do I contact SAPPHIRE if I need support?

Please contact SAPPHIRE using the email address below: enquiries.gpuminer@sapphiretech.com.

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Who are AESPIC Technology Limited?

AESPIC Technology Limited is an authorized distributor of SAPPHIRE Technology and will finalize the shipping costs and payment information in order to fulfil your order.